Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 working days after receipt of payment and can be collected for FREE from our office or are shipped via a Courier service.

Shipping fees include handling and packing fees as well as postage costs. Handling fees within Spain are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.  Delivery costs to a country outside of Spain must be studied on an individual basis.  Direct Telecom will not be responsible for any "import" duties or taxes if they are applicable upon receipt of the package at your location.

Boxes are amply sized and your items are well-protected.

Returns Policy
Items may be returned with a full refund if they are returned in perfect conditions within 14 days.